Cancellation & Refund Policy
1. Cancellation Procedure:
1.1 Cancellations must be requested in writing and submitted to us via email.
1.2 Requests for cancellations should include the reason for cancellation and relevant booking/payment details.
1.3 Cancellations made within 3 days of booking/payment will incur a cancellation fee of 50%.
1.4 No cancellations will be accepted for services that have already commenced or been completed.
1.2 Requests for cancellations should include the reason for cancellation and relevant booking/payment details.
1.3 Cancellations made within 3 days of booking/payment will incur a cancellation fee of 50%.
1.4 No cancellations will be accepted for services that have already commenced or been completed.
2. Refund Policy:
2.1 Payments made for services in rugs & carpets, building, and renovation are non-refundable.
2.2 Refunds will not be provided for cancellations made after 3 days of booking/payment.
2.3 In the event of a cancellation, any deposit or upfront payment made will be forfeited and considered as a cancellation fee.
2.4 We reserves the right to issue refunds solely at its discretion, subject to exceptional circumstances.
2.2 Refunds will not be provided for cancellations made after 3 days of booking/payment.
2.3 In the event of a cancellation, any deposit or upfront payment made will be forfeited and considered as a cancellation fee.
2.4 We reserves the right to issue refunds solely at its discretion, subject to exceptional circumstances.
3. Exclusions from Refunds:
3.1 Refunds will not be provided for customized or bespoke rugs & carpets, building materials, or renovation work that has been specifically tailored to the customer's requirements.
3.2 Any expenses incurred by Us in preparation for the service, including materials purchased or labor costs, will not be refunded in the event of a cancellation.
3.3 Refunds will not be issued for services that have already been rendered, including consultations, site visits, or initial planning work.
3.4 Customers are responsible for thoroughly reviewing product specifications, measurements, and other details before making a purchase to avoid the need for cancellations.
3.2 Any expenses incurred by Us in preparation for the service, including materials purchased or labor costs, will not be refunded in the event of a cancellation.
3.3 Refunds will not be issued for services that have already been rendered, including consultations, site visits, or initial planning work.
3.4 Customers are responsible for thoroughly reviewing product specifications, measurements, and other details before making a purchase to avoid the need for cancellations.
4. Right to Amend Policy:
4.1 We reserves the right to amend this cancellation and refund policy at any time without prior notification or approval from the customer.
4.2 Any changes to the policy will be effective immediately upon posting on the company website or other communication channels.
4.3 It is the responsibility of the customer to regularly review the cancellation and refund policy for any updates or changes.
4.4 By continuing to use Cantikwall's services after amendments to the policy, customers acknowledge and agree to abide by the revised terms.
4.2 Any changes to the policy will be effective immediately upon posting on the company website or other communication channels.
4.3 It is the responsibility of the customer to regularly review the cancellation and refund policy for any updates or changes.
4.4 By continuing to use Cantikwall's services after amendments to the policy, customers acknowledge and agree to abide by the revised terms.
5. Burn Deposit Policy:
5.1 A deposit may be required for certain services, such as custom rug orders, building materials procurement, or renovation projects.
5.2 This deposit is non-refundable and serves as a commitment to initiate the service or project.
5.3 In the event of a cancellation, the deposit will be retained by Us to cover expenses incurred and as compensation for reserving time and resources.
5.4 The deposit amount and terms will be clearly outlined in the service agreement or contract provided to the customer.
5.2 This deposit is non-refundable and serves as a commitment to initiate the service or project.
5.3 In the event of a cancellation, the deposit will be retained by Us to cover expenses incurred and as compensation for reserving time and resources.
5.4 The deposit amount and terms will be clearly outlined in the service agreement or contract provided to the customer.
6. No-Show Policy:
6.1 Failure to attend scheduled appointments, site visits, or consultations without prior notice may result in forfeiture of any deposit paid.
6.2 We reserves the right to cancel or reschedule appointments due to no-shows, with no refund provided.
6.3 Customers are required to notify Us in advance if they are unable to attend a scheduled appointment to avoid penalties.
6.4 Repeat instances of no-shows may result in the customer being ineligible for future services or appointments.
6.2 We reserves the right to cancel or reschedule appointments due to no-shows, with no refund provided.
6.3 Customers are required to notify Us in advance if they are unable to attend a scheduled appointment to avoid penalties.
6.4 Repeat instances of no-shows may result in the customer being ineligible for future services or appointments.
7. Force Majeure Clause:
7.1 In the event of unforeseen circumstances or events beyond Cantikwall's control, such as natural disasters, acts of war, or government restrictions, services may be delayed, modified, or canceled.
7.2 We will not be liable for any damages, losses, or expenses incurred as a result of force majeure events.
7.3 Customers will be notified promptly of any changes to services or project timelines due to force majeure events.
7.4 We will make reasonable efforts to mitigate the impact of force majeure events on services and projects, but cannot guarantee specific outcomes.
7.2 We will not be liable for any damages, losses, or expenses incurred as a result of force majeure events.
7.3 Customers will be notified promptly of any changes to services or project timelines due to force majeure events.
7.4 We will make reasonable efforts to mitigate the impact of force majeure events on services and projects, but cannot guarantee specific outcomes.
8. Dispute Resolution Process:
8.1 In the event of a dispute regarding cancellations, refunds, or service quality, customers are encouraged to contact Us directly to resolve the issue.
8.2 Both parties will make good faith efforts to resolve the dispute amicably through negotiation, mediation, or arbitration.
8.3 If a satisfactory resolution cannot be reached, either party may pursue legal action as outlined in the service agreement or contract.
8.4 Cantikwall is committed to addressing customer concerns promptly and professionally to ensure a positive customer experience.
8.2 Both parties will make good faith efforts to resolve the dispute amicably through negotiation, mediation, or arbitration.
8.3 If a satisfactory resolution cannot be reached, either party may pursue legal action as outlined in the service agreement or contract.
8.4 Cantikwall is committed to addressing customer concerns promptly and professionally to ensure a positive customer experience.
9. Customer Responsibilities:
9.1 Customers are responsible for providing accurate information, measurements, and specifications for rugs & carpets, building projects, or renovation work.
9.2 Any changes or modifications to the project scope, design, or materials requested by the customer may result in additional charges and delays.
9.3 Customers must adhere to project timelines, payment schedules, and other terms outlined in the service agreement or contract.
9.4 Failure to fulfill customer responsibilities may impact the quality, timeliness, or cost of services provided by Cantikwall.
9.2 Any changes or modifications to the project scope, design, or materials requested by the customer may result in additional charges and delays.
9.3 Customers must adhere to project timelines, payment schedules, and other terms outlined in the service agreement or contract.
9.4 Failure to fulfill customer responsibilities may impact the quality, timeliness, or cost of services provided by Cantikwall.
10. Finality of Agreement:
10.1 By making a payment or signing a service agreement with Cantikwall, customers acknowledge and agree to abide by the terms and conditions outlined in this cancellation and refund policy.
10.2 This policy constitutes the entire agreement between Cantikwall and the customer regarding cancellations, refunds, and related matters, superseding any prior agreements or understandings.
10.3 Any modifications or amendments to this policy must be made in writing and agreed upon by both parties to be considered valid and enforceable.
10.4 Customers are encouraged to seek clarification or assistance from Us regarding any aspect of this policy before proceeding with services.
10.2 This policy constitutes the entire agreement between Cantikwall and the customer regarding cancellations, refunds, and related matters, superseding any prior agreements or understandings.
10.3 Any modifications or amendments to this policy must be made in writing and agreed upon by both parties to be considered valid and enforceable.
10.4 Customers are encouraged to seek clarification or assistance from Us regarding any aspect of this policy before proceeding with services.