Shipments and Delivery
Local Delivery (Malaysia only)
Delivery time within Malaysia is subject to type of carpet either it fall under normal, Limited edition, or economy rug. The delivery of each is as follows:-
- a) Normal rug: 5-8 weeks (subject to order size, quantity, customization if any)
- b) Limited edition: 15-25 days
- c) Economy rug: 4-6 weeks
Delivery mode:-
- a) By Cantikwall's team OR
- b) By Pos Laju or other 3rd party courier
Terms of delivery:-
- Delivery by 3rd party is beyond CANTIKWALL's control. Any delay in delivery as a result of the 3rd party shall not be a liable for CANTIKWALL.
- However, any FAILED delivery due to customer unavailability, wrong address given by customer, customer cannot be contacted which may led the return of the item to CANTIKWALL, additional cost will be imposed for any delivery rescheduling. FAILURE for customer to comply will waive any liability from CANTIKWALL on not delivering the item. Under this case, the customer shall arrange for self pickup. FAILURE to do so after 3 months, CANTIKWALL entitled to resell the said item to other party.Â
International Delivery (Outside Malaysia)
For delivery outside Malaysia, the delivery duration will be as follows:-
- a) Normal rug: 7-9 weeks (subject to order size, quantity, customization if any)
- b) Limited edition: 20-35 days
- c) Economy rug: 5-7 weeks
Delivery mode:-
- a) By FEDEX / DHL
- b) By any other 3rd party deems necessary
Terms of delivery:-
- Delivery by 3rd party is beyond CANTIKWALL's control. Any delay in delivery as a result of the 3rd party shall not be a liable to CANTIKWALL.
- However, any FAILED delivery due to customer unavailability, wrong address given by customer, customer cannot be contacted which may led the return of the item to CANTIKWALL, additional cost will be imposed for any delivery rescheduling. FAILURE for customer to comply will waive any liability from CANTIKWALL on not delivering the item. Under this case, the customer shall arrange for self pickup. FAILURE to do so after 3 months, CANTIKWALL entitiled to resell the said item to other party
- Any taxes, duty imposed by the country of the recipient shall be borne by the customer. Estimated taxes will be send to the customer prior delivery. The customer shall made the payment in full prior delivery. Please note tax / duty rate for each country is different.Â
- Apart from taxes, since at the checkout page the shipping cost is not included, CANTIKWALL will communicate with the customer upon order confirmation via email / whatsapp to inform the required delivery fee. Customer shall paid the required fee for shipment for us to process the order. Otherwise the order will be cancelled and partial refund will be made after deducting any charges on payment gateway used and currency exchange fluctuation.Â