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Shipments and Delivery

The Process

Cantikwall Delivery Process

Upon order and payment completion your order will be processed accordingly and unless otherwise stated shall be delivered between 25 to 35 for order from india, 6 to 8 weeks order from China, and 15 to 25 days for Limited Edition rugs. The processing workflow is as depicted in above picture. Details for item 3, 4 and 5 are describe herewith. 

Note: The delivery policy specify herewith is only applicable for Pre-Order items. 

International Shipping

Cantikwall's supplier factories are located in many countries such as China, USA, Turkey, Belgium,  and India. The purchased goods will be shipped from our partner's warehouse to Malaysia using two (2) shipping methods namely WEST MALAYSIA (PENINSULAR) and EAST MALAYSIA (SABAH AND SARAWAK) method respectively. For international order (outside Malaysia) , shipping method named "INTERNATIONAL" shall be used. 

Cantikwall use 3rd party services for all delivery method. The shipping duration quoted above are based on estimation and might not be accurate. Above 95% of our shipments meet these duration. Unforeseeable factors such as domestic shipping delay, bad weather, customs clearance delays and customs inspections which can cause delays are beyond the control of Cantikwall and its shipping partners. During peak festive seasons like Christmas, New Year, Chinese New Year or China national day period, the shipment duration will also be longer. However, Cantikwall shall notify the customer on the status of the parcel. 

The Buyer shall choose which shipping method to be used during checkout process. 

STANDARD SHIPPING METHOD

Transportation mode: Air / Sea shipment

Maximum weight per parcel: 250 kg per customer

Estimated overall delivery duration: 4-7 weeks. (based on product)

Freight cost (Chargeable to customer): As per Table below. Subject to changes without prior notice. 

Freight cost: (West Malaysia - Standard Shipping)

Rug Size

 1.4m x 2.0m 

 1.6m x 2.3m 

 2.0m x 3.0m 

 2.5 m x 3.5 m 

Estimated 

Weight (kg)

10 15 24 35

Freight

Cost (RM)

60 100 150 250

Freight cost: (East Malaysia - Standard Shipping)

Rug Size

 1.4m x 2.0m 

 1.6m x 2.3m 

 2.0m x 3.0m 

 2.5 m x 3.5 m 

Estimated 

Weight (kg)

10 15 24 35

Freight

Cost (RM)

100 150 250 400

INTERNATIONAL SHIPMENT

Transportation mode: Air

Maximum weight per parcel: 135 kg per parcel

Estimated overall delivery duration: 5-8 weeks. (Based on product) 

The price shall be based on volumetric weight of the parcel. Shipping price is listed on the checkout page.

Custom Clearance (for Malaysia only)

Goods from oversees to Malaysia will have to undergo Custom Clearance process. Normally this will take between 2-5 working days before the Goods can be arranged for home delivery. Working days does not include Saturday, Sunday, and Malaysia Public Holiday. 

Note: International delivery shall have its own dedicated customer clearance duration. 

Home Delivery 

The purchased Goods will only be arranged for home delivery once received custom clearance. To ensure smooth delivery the Buyer shall ensure the following:-

1. Provide accurate and detailed recipient name,  delivery address , and contact number (mobile number ONLY). For the address, particularly for apartment, condo, etc to provide the name of the building. Failure to comply with this terms may interrupt delivery arrangement and schedule. Cantikwall shall not be liable should delay in delivery arise due to this issue.

 2. Since Cantikwall use 3rd party courier agent to deliver the purchased Goods, Cantikwall will not able to accommodate any request to deliver on specific date or time. Once informed by Cantikwall that the Goods are "Out For Delivery", the Buyer shall be alert to receive any unknown calls in case the courier driver call to arrange for delivery. Normally once the Goods status are "Out For Delivery", it normally will be delivered within 3-7 working days. 

3. Courier driver may or may not call the Buyer prior any delivery. This is subject to the driver discretion. At time, the courier will only call once arrived at the destination.