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Shipments and Delivery

The Process

Cantikwall Delivery Process

Upon order and payment completion your order will be processed accordingly and shall be delivered between 3-5 weeks for PRIORITY SHIPPING or 4-7 weeks for STANDARD SHIPPING method. The processing workflow is as depicted in above picture. Details for item 3, 4 and 5 are describe herewith. 

Note: The delivery policy specify herewith is only applicable for Pre-Order items. 

International Shipping

Cantikwall's supplier factories are located in China and India. The purchased goods will be shipped from our China warehouse or India warehouse to Malaysia, Brunei, or Singapore using two (2) shipping methods namely PRIORITY SHIPPING and STANDARD SHIPPING method respectively. 

Cantikwall use 3rd party services for all delivery method. The shipping duration quoted above are based on estimation and might not be accurate. Above 95% of our shipments meet these duration. Unforeseeable factors such as China/India domestic shipping delay, bad weather, customs clearance delays and customs inspections which can cause delays are beyond the control of Cantikwall and its shipping partners. During peak festive seasons like Christmas, New Year, Chinese New Year or China national day period, the shipment duration will also be longer.

The Buyer shall choose which shipping method to be used during checkout process. 

PRIORITY SHIPPING METHOD

Transportation mode: Air

Maximum weight per parcel: 30 kg

Estimated overall delivery duration: 3-5 weeks. 

Freight cost (Chargeable to customer): RM 10/kg (West Malaysia), RM 25/kg (East Malaysia)

Freight cost: (West Malaysia - Priority Shipping)

Rug Size

 1.4m x 2.0m 

 1.6m x 2.3m 

 2.0m x 3.0m 

 2.5 m x 3.5 m 

Estimated 

Weight (kg)

10 15 24 35

Freight

Cost (RM)

100 150 240 350

Freight cost: (East Malaysia - Priority Shipping)

Rug Size

 1.4m x 2.0m 

 1.6m x 2.3m 

 2.0m x 3.0m 

 2.5 m x 3.5 m 

Estimated 

Weight (kg)

10 15 24 35

Freight

Cost (RM)

250 375 600 880

STANDARD SHIPPING METHOD

Transportation mode: Sea

Maximum weight per parcel: 250 kg per customer

Estimated overall delivery duration: 4-7 weeks. 

Freight cost (Chargeable to customer): As per Table below. 

Freight cost: (West Malaysia - Standard Shipping)

Rug Size

 1.4m x 2.0m 

 1.6m x 2.3m 

 2.0m x 3.0m 

 2.5 m x 3.5 m 

Estimated 

Weight (kg)

10 15 24 35

Freight

Cost (RM)

8 20 20 40

Freight cost: (East Malaysia - Standard Shipping)

Rug Size

 1.4m x 2.0m 

 1.6m x 2.3m 

 2.0m x 3.0m 

 2.5 m x 3.5 m 

Estimated 

Weight (kg)

10 15 24 35

Freight

Cost (RM)

40 70 170 270

SHIPPING TO BRUNEI OR SINGAPORE

Transportation mode: Air

Maximum weight per parcel: 30 kg per parcel

Estimated overall delivery duration: 5-8 weeks. 

Tax deposit (refundable): 20% of Goods value + Freight Cost. This deposit will be refunded in full to customer bank account once the customer has settled all the taxes charges being imposed by local authorities such as Custom. 

Handling charges:

Destination Weight

5-10 kg

(RM)

10-20 kg

(RM)

20-30 kg

(RM)

Brunei 100 200 300
Singapore 100 200 300

Freight cost (Chargeable to customer): 

Destination Weight

5-10 kg

(RM)

10-20 kg

(RM)

20-30 kg

(RM)

Brunei 290 390 550
Singapore 290 390 550

Important notes:

1. Any taxes being imposed at the country of interest such as import duty, goods and services tax, etc. shall be borne by the Buyer. 

2. Without prejudice, Cantikwall have the rights not to refund the "Tax Deposit" as listed above in the event the buyer failed to pay the said taxes within 3 working days. Should the courier return the parcel to Cantikwall, the buyer is entitled to borne all associated charges such as return freight cost, Malaysia taxes, etc. Failure to do so reserved the rights for Cantikwall to terminate the buyer order and in turn the purchased Goods will be offer to other interested parties. No refund will be made under this circumstances. 

Calculation example:

Product cost = RM 1000

Freight cost = RM 390

Total cost = RM 1390

Deposit @20% = RM 1390 x 20% = RM 278

Handling Fee = RM 200

1st payment = Total cost + Deposit + Handling Fee = RM 1868

Note: Once product delivered and Buyer paid all required taxes the deposit = RM 278 will be refunded in full to the customer preferred account.

Custom Clearance

Goods from China/India to Malaysia will have to undergo Custom Clearance process. Normally this will take between 2-5 working days before the Goods can be arranged for home delivery. Working days does not include Saturday, Sunday, and Malaysia Public Holiday. 

Home Delivery 

The purchased Goods will only be arranged for home delivery once received custom clearance. To ensure smooth delivery the Buyer shall ensure the following:-

1. Provide accurate and detailed recipient name,  delivery address , and contact number (mobile number ONLY). For the address, particularly for apartment, condo, etc to provide the name of the building. Failure to comply with this terms may interrupt delivery arrangement and schedule. Cantikwall shall not be liable should delay in delivery arise due to this issue.

 2. Since Cantikwall use 3rd party courier agent to deliver the purchased Goods, Cantikwall will not able to accommodate any request to deliver on specific date or time. Once informed by Cantikwall that the Goods are "Out For Delivery", the Buyer shall be alert to receive any unknown calls in case the courier driver call to arrange for delivery. Normally once the Goods status are "Out For Delivery", it normally will be delivered within 3-7 working days. 

3. Courier driver may or may not call the Buyer prior any delivery. This is subject to the driver discretion. At time, the courier will only call once arrived at the destination.